For logistics companies
Every shipment, carrier and customer, in the agents your team already uses.
Logistics runs on email, calls and an ERP that never tells the whole story. Mithrandir organizes all of it into one memory inside each person's own agent, so anyone can find what happened and what was promised, and each person sees only what they can access.
Reads SAP and ERP systems, Outlook, Gmail, Microsoft Teams, Slack, Zoom, Salesforce, HubSpot, Zendesk, Google Drive, SharePoint, OneDrive, your custom tools, and any integration you need.
The problem
The ERP says what shipped. Everything else is in someone's inbox.
Delays, exceptions, rate agreements and customer promises are handled by email and phone, one person at a time. When something goes wrong, nobody can see the full picture, and the AI tools people use know nothing about any of it.
Time
Staff hours spent chasing a single delay
The story of a single delay is split across carriers, customers, warehouses and internal chat. Someone pieces it together by hand, every time.
Cost
Overpaying because nobody can find the agreed rate
Rates and service levels agreed by email are invisible to whoever handles the account next, so disputes are lost or never raised.
Revenue
Customers lost to slow, partial answers
Support answers from the tracking screen, without the context the operations team already has. Customers notice, and some leave.
How much better it gets
Nobody moves to a new tool. Claude, ChatGPT, Microsoft Copilot, Cursor, Gemini: each person asks where they already work, and each answer stops at what they can access.
A customer asks where their order is
Time
Support hours spent on a single status call
Before
Support checks tracking, emails operations, waits for the carrier and calls the customer back the next day. One question costs two teams their time.
After
Support asks their agent and gets the shipment record, the carrier's latest message and what the customer was told, in one answer.
A carrier dispute
Cost
Disputes lost for want of the agreed rate
Before
Someone digs through months of email to find what rate was agreed, with whom and when. If it cannot be found, the company pays what it is billed.
After
Ask what was agreed with the carrier and get the terms, the thread and the person who agreed them, with sources.
The same exception again
Risk
Repeat delays on a lane already solved
Before
A customs hold or a damaged load repeats on the same lane, and the fix from last time is in an inbox that has since been archived. The delay repeats too.
After
Ask whether this has happened on this lane before and get the earlier case and how it was solved.
An account changes hands
Revenue
Account revenue at risk in a handover
Before
The new account manager rebuilds the relationship from CRM notes and whatever the last person remembers to forward, while the customer waits to see what was lost.
After
They get the full account history, commitments and open issues from every source they can access.
New staff on the floor
Time
Months before new staff work on their own
Before
Months of learning the customers, lanes and exceptions by asking the people who have been there longest, which costs their time too.
After
They ask their agent and get the answer the veterans would give, with the source behind it.
Safe on every row
Only what you can already access
Everyone sees only what their work already lets them see.
Your hierarchy, the way it should be
Where a tool sets no rules, access follows your company's hierarchy.
Walls that hold
Ethical walls you set apply on top of everything, for every person and every agent.
0 leaks and 100% of answers sourced, measured across more than 30,000 entries.
How we measure · Security overview
See it on your own data
Connect your ERP, email and CRM for one region or customer group, then ask the questions your operations and support teams ask every day.
Remember.
Every company needs agents that know it. We are here for that.
Remember more. Spend less.Bring one workflow. On your own data, we show you what each of your people would see. Thirty minutes with the founders.